Frequently Asked Questions
Everything you need to know about your custom fashion experience.
How long does it take to process my custom order?
Since each item at Maddy Custom is tailored specifically for you, please allow 7-10 business days for production before your order is shipped.
Can I return a custom-made item?
Because our products are personalized to your specifications, we do not accept returns unless the item is defective or there was an error in the customization process on our end.
What shipping methods do you offer?
We offer standard and expedited shipping options globally. Shipping times vary by location, typically ranging from 3-5 business days for domestic orders after the production period.
How do I ensure I choose the correct size?
We provide a detailed size guide on every product page. We highly recommend measuring yourself and comparing it to our chart to ensure a perfect fit for your custom garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.
Can I make changes to my design after placing an order?
You can request changes within 12 hours of placing your order. Once the production process has begun, we are unable to modify the design or specifications.